stubhub charged me for cancelled order

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. So I called customer service. Be the first one to find this review helpful. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Help us improve this article with your feedback. The cancelled ticket resulted in a charge of $680. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. They cost $4,970 (4,100). Very difficult to believe. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. to check out everything we offer. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Under their sellers policy, section 3. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Yes It's automatic when you cancel now. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Source. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I reset the email to be use. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By clicking 'Buy now,' you complete the order. Waited 30 minutes. Theyre now telling me i will be charged 100% of the ticket price! That was the end of the conversation. Incurring a charge. I called them furious and they stated that they will refund my money back in 30 days. It was grayed out. As others have replied, you don't have any grounds to dispute the fee. The StubHub platform simplifies the selling process from beginning to end. I find that extremely hard to believe. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I contacted Stubhub at least 6-7 times. Customer service all the way to your seat, 2000-2022 StubHub. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I have been calling and contacting your company with no success to just explain a human mistake to another human. We were on the 50 yard line and offered 10 yard line. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Stub Hub already has the original purchase amount! Thank you, you have successfully subscribed to our newsletter! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. No. ConsumerAffairs is not a government agency. The tickets were exactly what I advertised them as. The event was canceled and Stubhub changed the guarantee. For more information, please see our You state every phone call is recorded for quality. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Check out the table below to see the best alternatives to StubHub. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. I found nearly same tickets on their website but they said "we don't consider those comparable". I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. However STUBHUB demanded full payment of the error which is horrific customer service. Click here for details See all additional. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. I had tickets that sold on a different platform without me knowing. Danielle is the author of this solution article. She says she called and chatted online with StubHub . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. That stinks. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. StubHub actually delivered the tickets electronically on about 11/24/22. Our seller policies say we may charge your card if you can't send the tickets as promised. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Yes I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Lindsay is the author of this solution article. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. *I paid over $*** for these two tickets. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Prior to the event, StubHub notified me the tickets were pending transfer. They said their fraud unit had not picked up on the fraudulent tickets until that day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. It says it right in the email of the RESPONSE REQUIRED email. Everyday: 5:00 AM - 9:00 PM Pacific time. Keep in mind that you may not be refunded in money. Should i cancel my card? Lets dive into it right away. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Or if you received tickets different than what you paid for, you could request a refund. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Unsubscribe at any time. That was my first and last sale. How do I know I can trust these reviews about StubHub? No notifications went to Apple ID. There are many more honest services out there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Cookie Notice Another way you might reach the company is by sending them an email. Was this answer helpful? Next, a few weeks go by and they charged me $168.30 for not selling my ticket. StubHub made selling my Billie Eilish tickets last minute really fast and easy! He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. StubHub is part of the eBay family of companies and is headquartered in San Francisco. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Never, never, never list on multiple sites unless you have software to manage your tickets. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Use of this website signifies your agreement to our. The seller made a typo on the listing. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you feel like StubHub cheated you, you could take action against them. Doesn't matter that it was an unintentional human mistake. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. 0 Likes . I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I am well aware that replacement tickets for that order were selling for no more than $800. About an hour after I posted the tickets, I got a phone call from StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent two hours on the phone with customer support with no offer to replace my tickets. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Do NOT use stubhub. Bite the bullet , pay the penalty, move on. From what I understand, there's about 50 brokers . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. By clicking 'Buy now,' you complete the order. Go to 'My tickets' then Orders in each one to see if you bought tickets. First time 2 hours 45 mins. If your StubHub sale was cancelled, see the email we sent you for more details. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. StubHub's return policy is called the "FanProtect Guarantee". PLEASE NEVER PURCHASE YOUR TICKETS HERE. All in, $1300 charged to my bank account for their mistakes. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They did within a few hours. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . For barcode delivery, some payment will come within 24 h. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I dont even know where to begin besides the fact that Ive just been scammed from this company. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. All Rights Reserved. 05-07-2021 07:39 PM 0 Reply Thank you! Get buying tips about Ticket Websites delivered to your inbox. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You will get scammed. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Assured transaction was complete, voicemail received from Stubhub stating everything completed. Enjoy reading our tips and recommendations. You will enter your community username and new password and done! StubHub ticket sellers are charged a 15% fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer can't just cancel the ticket willy-nilly, either. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy This is inexcusable for a large company not to have systems in place to prevent fraud. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. It was absolutely terrifying. told me to repost them on StubHub. I spoke to them and they said nothing they can do. Expensive_Hunter_424 6 mo. Requested password reset. To them, comparable means not even close! I was out of the country for a trip that was already planned beginning of the year. Unsubscribe easily. Sorry we couldn't be helpful. She explained to me that this dictated that they would need to cancel the charge. For example, on the sale of a $100 ticket, the buyer would pay $110. By clicking 'Buy now,' you complete the order. Check out the table below to see the best alternatives to StubHub. Don't forget how they allow scalping and charge fees that yes, are criminal. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? After StubHub fees, my deposit was supposed to be $495. A link has directed you to this review. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. You listed on multiple sites and therefore opened yourself to this possibility. Rich Text; HTML; Preview; Quote. I NEVER authorized my card to be charged without my permission. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The company prides itself on being a Fan-to-Fan service. All this is described in their TOCs. Dear Sally. FAQ. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Portugal. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. From everything weve seen, the StubHub customer support is quite thin, to say the least. Find more information about authorization holds. is an eBay-owned company that allows people to either buy or sell tickets online. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Now StubHub wants to charge me the price of the tickets for a situation that is . Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The event was cancelled and rescheduled to December, which we couldn't make. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Unsubscribe easily. ago The agent was not able to help me with a password reset. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Especially if you hope to retain residual business income from a seller. StubHub charged me $840 cancellation fee. Ticketmaster is a Scam. The cancelled ticket resulted in a charge of $680. Am I going to be charged? So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. This is not StubHubs fault. New comments cannot be posted and votes cannot be cast. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I have a feeling this is not going to turn out good. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. All you need to do is follow these short steps below: Voil! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I sent tickets to the user name & email address provided by StubHub. No. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. 3, it lays out the ramifications of what they call a dropped sale. Doesn't matter that the sales happened close together. DoNotPay can be by your side during the process and help you sue any company in small claims court. Ben - Los Angeles, California. They gave me the address of their corporate office. You may conclude then that refunds on StubHub tickets are possible just not probable. Seating Area: 104. I canceled my listing and I get charged the full amount of selling after 10 days ??? LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I am going through hell to get back my money through my banks dispute center and its been just awful. Perhaps Its Time to Switch to Something Other Than StubHub. As this price comparison shows, both services have a wide variety of seats available and are usually . Wuld be 24 hours before I hear anything back. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. StubHub Reviews 2013-2022. Sorry we couldn't be helpful. minecraft small town map, tattoo fixers jay dead, is victoria lampard related to frank lampard, did lucy wedemeyer remarried, stoneworks minecraft server how to join, no thanks but thank you archiveofourown org works 26621266, deities associated with justice tarot, fortinos gift baskets, norfolk, ne arrests and citations, situational irony in my last duchess, what happens if you don't pay visitax, what did the goddess nike think about herself, , globe life field bag policy, how long to bake brownies in mini silicone molds,

Hamlet Quotes About Revenge On Claudius, Duke Energy Requirements For Electrical Service And Meter Installations, Who Is Mistie Bass Mother, Sheryl Crow Height, Homes For Rent Lagrange, Ga, Abraham Ancer Parents, Pellerin Funeral Home Obituaries St Martinville, La,