hyosung atm epp error 97999

Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Remove a jammed note at the position of the CS13 sensor3. 1. To show that the discordance of write data has happened in write verify. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Clean CS1A and CS1B. Remove note from the CDU delivery path. hyosung atm epp error 97999 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. 2. Check the transaction from the host and try again. Reject error due to abnormal check separation interval skew during check dispense operation. This device acquired PCI PTS v5 certification in October 2019. 6. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove dust in CS13 Sensor 3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check dust in existence CS5 Sensor Guide 5. Check CS3 Sensor Cable 4. Code reported from host processor Verify all programming. Possibly due to too many rejects, may require repair or cleaning if consistent. Sensor(NS7) for detecting Double is covered during dispensing note. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Check dust existing in Main Motor Encoder Slit 6. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Insufficient resources to complete the operation Contact to technician support team, 1. Remove a dust or foreign objects on the CS13 sensor4. 3. Reboot ATM. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. 1. Check abnormal clutch.4. 4. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check modem cable 2. 1. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Dark light sensor test error (CS31A, CS31B) during initializing. The CDU did not respond to its solenoid function check. Check the replenished amount and replenish 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Initialize after Power On/Off4. Verify that version of Mini-Bank Software matches host processor. Dispenser may require service. Check jam in 1 cassette and reload 4. If error occurs when checking CS11A cable operation, replace a sensor. Remove a jammed note between the tray and Cash Dispenser. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Check communication cable 3. Cash quality, condition of the rollers in the cassette can effect this condition. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Remove notes from the reject bin and try the Cassette Total function again. 1. Call your attendant. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Replace Reject Solenoid 1, 1. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. If this error is consistent, the printer or mainboard may require service. Check dispenser for jammed bills and restart the machine. Error reported during CDU initialization. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Otherwise the printer needs service. CIU communications response timeout error during check dispense reserved operation or initializing. 5. The only way to recover from this error is to reprogram the CDU data. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of sensor and its connector, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. This error is of concern only if it is repeated. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Check and reseat all belts. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. 2. Initialize 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove a dust on the CS13 sensor. Check the status of sensor and its connector. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). The specified country/region code is invalid. To show that write error is detected through write/verify procedure. Remove a jammed note on the gate 2. Time out(30sec.) This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check phone number 2. Close the feed tray on the printer. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. 2. (Currency, Denomination, etc), 1. Check the Cash Dispenser firmware version and refer to specifications. Realign notes in the cassette 3. Check the abnormal communication cable. 1. To show that read error in Digital Decode Read Command. Check for any CDU error codes and the number of notes dispensed to customer. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. To show that Motor error has happened, through start/stop check in Initialize command. Contact telephone company, Use diagnostic or modem test to test modem. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. 1. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Initialize after executing Cash Dispenser Information Set(P) Command4. _ Reset number of check sheets after troubleshooting. To show that the Sensor is damaged or more that one card is inside ICRW. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check telephone line connection. Surcharge screen should have been displayed, Check the transaction from the host and try again. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). WebRMS has failed to dial into the ATM consecutively for more than 3 days. Remove note from the CDU delivery path.2. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check the reject analysis to determine the cause of reject (reports menu). The planned expiration of PCI PTS v5 is April 20, 2026. 2. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Check notes in 1 Cassette 2. CS3A sensor detects note in delivery path before CDU dispenses. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check notes in Reject Box 2. Bills are remained in CS1AB sensor after dispensing bills. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Error for the double note detection during separation. Replace Mainboard. Clean CS4A and CS4B. Remove note from the CDU delivery path. 1. Read the CDU version to check CDU CST note index2. 1. For Use with 6000K Keypads only. Follow the master password reset process for the ATM. Models: 1800CE 9722060 Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check all wiring connections to CDU mainboard. Check telephone line connection. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Initialize 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. 2. 1. Check if each sensor is mounted. 2. Make sure you are running the latest application version. Check dust existing in Main Motor Encoder Slit6. Loose belts can slip off rollers and block sensors. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Otherwise try the reset button or have the printer serviced. Check dust existing in CS5 Sensor Guide 5. Double detect module may require adjustment. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check abnormal clutch. Something is detected on CS31A, CS31B sensor during initialization. Otherwise service to cassette or dispenser may be required. NOTE: Do not use metal objects to clear the jam. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check Sensor(CS6) Poll 3. Try different cards. Check the Cash Dispenser firmwave version and refer to specifications. Check cable and connection between the CE and printer. 3. Check modem and modem cable connection 2. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Reinitialize CDU. 4. Verify that version of Mini-Bank Software matches host processor. Check telephone line connection. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove any jammed paper and then reload. Check if each sensor is mounted. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. 2. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. To show that only SS,ES,LRC are contained in the track. Check cassette sensor. 2. 1. 2. 1. Reboot ATM 2. CS1A sensor detects note in delivery path before CDU dispenses. Check the abnormal communication cable. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Code reported by host processor. 1. Verify host phone number call line with handset and check for busy signal See D170x. Inspect double detect module and adjust as necessary. Try clearing the cash tray of notes or foreign objects. Test Modem. (This is equivalent to the -1/-1/-001 error when using Windows RMS). ?X? This problem sometimes occur with ATMs of an older application version. Reinitialize the ATM to put back in service. Your Benefits; FAQs; Contact Us; Support Center. Check Cash Dispenser Unit information. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Check phone number. 1. If error is persistent the dispenser may require service. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check modem cable 2. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Exchange sensor after abnormal operating, 1. Upgrade the Cash Dispenser firmware or download software again3. Corrective steps: 1. 2. Check second Dip Switch in Cash Dispenser B/D 3. Reconfigure currency at supervisor mode, 1. Check power cable connected properly. Both sensors must be blocked for this error to occur. If they are broken the cassette will not stay in the dispenser. Set cassette #2 correctly 2. Check received command 2. Reboot ATM: 9721123: Unrecoverable Error: 1. Check if printer head lever is properly close, 1. Remove note from the CDU delivery path. 3. Check command that Cash Dispenser is received 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check power supply 2. Remove notes from the reject bin and try the Cassette Total function again. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. 2. Both sensors must be blocked for this error to occur. 3. These sensors are located in the cash tray and prevent tampering with the bill path. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. 2. 1. If this error persists, the printer will require service. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path.2. If error occurs when checking CS11B cable operation, replace a sensor. Command 4. Check dust in existence CS5 Sensor Guide 5. Verify cash count in the Settlement menu. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Re-initialize machine, verify connections to mainboard. Nanocash only verify connections to sensors. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove note from the CDU delivery path. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Remove any jammed paper from the printer. Check phone number.). Replenish receipt paper 2. 2. 6. 2. Get the trace file and log files in D:\trace2. Remove dust in CS13 Sensor 3. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Clean CS2 and CS4B. Rearrange notes in Cassette 3. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check and reseat all belts. Remove note from the CDU delivery path.2. Reboot ATM. Check notes dispensed and rejected 2. Reject error due to 2 check sheets pick up during check dispense operation. Code reported by host processor (Shazam). Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS4B. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Remove a jammed note on the CDU.3. 1. Remove a jammed note between the tray and Cash Dispenser 2. 20001. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. 1. Check Main Motor Encoder Slit3. 1. Realign notes in the cassette3. Failed to read Register of EPP. JPR printer head is heated too hot. 3. 1. Verify the quality of the cash. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. In line filter may help this. Clean dispenser. Check the status of sensor and its connector. Straighten and shuffle cash in the cassette. Cash cassette 2 removed prior to dispense. Set the cassette properly, 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check received command 2. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models 1. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. We have offices in most major US cities but service the ENTIRE USA. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS2. Check modem cable 3. Remove note from the CDU delivery path. Check second Dip Switch in Cash Dispenser B/D3. 9701151: EPP is down when it receives an 'Get Status' command: 1. It was detected that the feed lever was open before ther receipt printer started to operate. Remove dust in CS13 Sensor 4. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Bills are remained in CS31AB sensor after dispensing bills. Check notes index value, 1. Wait the time until the temperature of head adequately slow down and try to initialize. NOTE: This error occurs only if there is no dial tone at the mainboard. Remove a dust on the CS13 sensor. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. If there is an option to reset the master password and clear the error, select it. Remove note from the CDU delivery path. 1. Check notes status in the reject box 2. ), 1. Is-owning-an-ATM-machine-always-profitable? This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Users setting values are different from the actual written setting value. Detected notes in path before initializing. Do RESET at Operator Function 2. Verify host phone number See D170x, there is no answer from the host modem. 2. Exchange sensor after abnormal operating CS13 Sensor, 1. 2. Replenish receipt paper in paper charger 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. means cassette number. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check bill jam or no note in cassette #2. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 3. 1. Check telephone line connection. Check if each sensor is mounted. If the sensor is not being pressed then the error will occur. If the cash is of known good quality then try cleaning the cassette and dispenser. (no retry), To show that the card has no magnetic track(no retry). Check CS15A Sensor Cable 3. Remove jammed notes on Cash Dispenser return path 2. Phone line connected to ATM will not support Data-communication. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. No response from host for 60 seconds. If you need an ATM machine, anywhere, we will provide it for you. Check Sensor(CS6) Poll3. 1. Check and clean the cassette and rollers, verify the quality of cash. Check if CS62 sensor poll is abnormal 3. Remove note from the CDU delivery path.2. Resolution: Shut down and restart ATM. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check CS3 Sensor BKRT 3. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. 1. Check the replenished amount and replenish 2. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Try the reset button on the printer. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Realign notes in the cassette 3. 3. Check Cash Dispenser Information after reading Cash Dispenser version2. In line filter may fix this. Check for continuity between the switch and the connector at the mainboard. Clean CS1A and CS13, 1. 2. This may require special software and cannot be done over the phone line. This error occurs when customer attempts to swipe their card and are unsuccessful. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. After terminating self-test and initialize receipt printer. 1. Check wiring and CDU mainboard connections. Reboot ATM. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. If persistent, it could be a defective modem. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check CS13 sensor (note jam and dust)2. Clean CS31AB and CS41AB, or remove foreign objects. Depending on the model of dispenser there are different causes and possible solutions. Replenish receipt paper in paper charger2. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check abrasion of the cassette box pick unit. Excessive EMI emissions from outside source (neon sign, freezer). Failure at IC Contact solenoid or sensor ICD. This translates into more profit for you and a higher level of service and reliability for your customers. Clear the cash tray of any bills or foreign objects. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Try cleaning the cassette and dispenser. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Straighten and shuffle cash in the cassette. Replace Reject Solenoid 1, 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. CSB sensor detects note in delivery path before CDU dispenses. Check Cash Dispenser Board Segment2. Check CS5_2 Sensor Cable 2. Remove note from the CDU delivery path. Check if printer head lever is properly close, 1. Check the Cutter module 2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. 2. If roll is ok, then try the reset button on the printer. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Open the vault door. Initialize3. Check the printer head and change if necessary. Clear the cash tray of any bills or foreign objects. Remove note from the CDU delivery path. Check the cassette catcher 2. Insert or re-insert the cassette(s). Check notes in Reject Box 2. Check all wiring to mainboard. Check CS13 sensor (note jam and dust). 4. Check BIN List. Low cash warning sensor on dispenser is open. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 2. Check Main Motor Encoder Slit 3. Check if the CIU communications serial cable is connected.3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check cable and connection between the CE and printer. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. No response from Host Dialing time out to Host. Check notes in 1 Cassette 2. 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check modem in diagnostics or modem test. Check notes in Reject Box 2. Open the vault door. Check if communication cable or COM port is not connected. Check all wiring connections to CDU mainboard. National ATM Systems is an ATM ISO and full service ATM company. Paper of a lesser thickness is more prone to jamming. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). If this machine is typically stocked with a low amount of bills, we recommend disabling this function. If error is persistent, modem may be defective. Reboot ATM. Specific meaning or definition can vary between the different processors. Cash Dispenser(CDU) received the undefined command from AP software, 1. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. 3. Check the CIU Module Print Head.4. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. 20002. 20003. 2. 2. 1. To show that read error has happened in Multiple magnetic read command. Mount the retract box or open the box cover 2. Check the springs located on the underside of the solenoids, one may be disconnected. Something is detected in C31AB sensor before dispensing bills. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check the transaction from the host and try again. Reject error due to short check sheet during check dispense operation. 2. Refer to E7. Check the abnormal communication cable. Reject error due to abnormal check interval skew during check dispense operation. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reject error due to long check sheet during check dispense operation. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Check the status of Black mark sensor2. Remove note from the CDU delivery path. Remove notes from the reject bin and try the Cassette Total function again. 2. Initialize after executing the CDU Information Set(P) Command4. Check foreign objects in the main motor encoder slit 5. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Card could not be set to IC contack position/Failure at sensor PDI. Check if the CS3 sensor bracket is bended. Check for notes in the Cash Dispenser. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check Encoder Sensor CS8 BRKT5. Remove note from the CDU delivery path.2. Clean CS1B. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. ICRW detects time out. Check CS1 sensor 2. Initialize after Reset Power2. Remove dust in CS1~CS4 sensor 3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check that the denomination in Transaction setup matches the actual denomination loaded. Check cassette for jams, check condition of bills in cassette. Remove note from the CDU delivery path.2. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove notes on CS2 sensor 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Initialize after Power On/Off 4. Check if printer head lever is properly close, 1. Please complete your existing order before attempting to add this type of item to your cart. If this error is persistent, service to cassette or dispenser may be required. 1. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Clean dispenser and cassette. Check notes in Reject Box 2. Initialize after resetting the power 2. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Check notes status in the reject box. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). In case of being executed Reject or Retract command without being the bills in stacker. Remove the remaining notes at a sensor in front of the CST. Use a business card or stiff paper to clear jams. Nautilus Hyosung ATM Error Codes. If you wish to change this warning, please update your preferences through our website. Check for notes in the Cash Dispenser. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Check the shutter cams rotation operation. Abnormal operation of the gate solenoid during dispense operation. Sensor is located along the delivery path right after where the note exits the 1st cassette. 5. Check notes in Reject Box 2. Check host. Modem dial connection time-out (while dialing the modem). Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. 4. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Replenish receipt paper in paper charger2. Remove jammed paper between printer head and rollers, 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. There may be a note stuck in the cash tray ramp. Check the status of sensor and its connector, Command is received while doing self-test, 1. Upgrade Cash Dispenser Firmware or Re-download 3. 1. Open the vault and slide the dispenser back to access the exit gate area. Check bill jam or no note in cassette #2 2. Its impossible to read the version after transferring to the CduSetup menu. Check dispensed check and reject check.2. Check AC power status and environment. Initialize 2. Detecting CS2 Dark (Front Access Type:Reject box is opened. Remove a jammed note on the gate2. Replace cash dispenser PCB2. Remove jammed notes 2. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Rearrange notes in Cassette 3. Initialize after resetting the power 2. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. ), 1. Check the status of Near End sensor and its connector, 1. Contact to technician support team. 2. Rearrange notes in Cassette 3. Check modem cable. Check bill jam or no note in cassette #1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Look in error summary for D1800, D2000. Check dust existing in Main Motor Encoder Slit6. Check the status of setting paper. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. There may be a note stuck in the upper part of the cash tray ramp. Reconfigure the maximum dispensable count, 1. Check the condition of the cash in the cassette. 1. Check cabling and potential blockages and power cycle ATM. If error is persistent, modem may be defective. 1 . Replace the reject solenoid 1, 1. Check CS5_1 Sensor Cable 2. Check if the CS3 sensor bracket is bended. Remove dust in CS1A, CS1B Sensor 5. Clear notes from dispenser. Remove the remaining notes or foreign objects on the gate 2. 1. 1. Check the status of setting paper 2. 9799904 Description: PIN error. Check cassette sensor. Realign check sheets in the check cassette box.5. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Reboot ATM. 1. Receipt printer head overheated before printing. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. 1. Something is detected on CS41A, CS41B sensor in initialization. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Check the status of setting paper.2. 1. Set cassette #2 correctly 2. Remove note from the CDU delivery path. Check CS8 Sensor Cable 6. 2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Error for the double note detection during separation. Check modem and modem cable connection. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Try different cards. Check abrasion of the cassette box pick unit. Rearrange notes in Cassette 3. Something is detected on CS2 sensor after dispense operation. Close the lever of print head completely. Check CS5_1 Sensor Cable2. Check second Dip Switch in CDU B/D3. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. The ATM time, as set in the Operator Function Menu, is incorrect. Remove a dust on the CS13 sensor, 1. Rearrange notes in Cassette3. Failed to produce Thread of EPP. Check the Cutter module2. Check bill jam or no note in cassette #2. 3. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Use diagnostic or modem test to test modem. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check the notes in cassette #1, 1. Initialize after removing notes or dust over Gate. Otherwise try the reset button or have the printer serviced. The error of double detection bills during dispense operation, 1. Initialize after removing notes or dust over Gate2. Clean CS1A 4002200 CS1B sensor detects note in delivery 1. Remove any notes from path, verify amount of dispensed notes. Use an electrical parts contact cleaner to clean the terminals. Check transaction with the processor. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 9701031. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check the notes in cassette #3. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Remove a jammed note on the gate 2. Check cash dispenser. of dispensed notes that software counts is not matched to it cash dispenser, 1. Initialize after removing notes or dust2. Remove note from the CDU delivery path. The specified terminal identifier is invalid. 2. Remove a jammed note between the tray and Cash Dispenser2. Check notes in 1 Cassette2. Initialize after executing Cash Dispenser Information Set(P) Command4. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Remove note from the CDU delivery path 2. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 1. Check the status of sensor and its connector. Initialize3. Initialize after resetting the power2. Check if printer head lever is properly close. Check the thermal printer head and change if necessary. Reject error due to check skew during check dispense operation. Failed to create buffer. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Rearrange notes in Cassette 3. Remove note from the CDU delivery path. Replace cash dispenser PCB 2. 4. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Do RESET at Operator Function. WebRMS could not retrieve the local ATM time. Check telephone line connection. Received data time out of EPP. 2. Check the status of sensor and its connector. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Call your attendant. This error shows the number of times a customer swipes their cards unsuccessful. Remove notes in the reject box and remount the reject box. Check cash dispenser driver (CDM SP) version 2. Check Cash Dispenser Information after reading Cash Dispenser version. Clean CS1A and CS13, 1. How to fix the problem: 1. Reset the password when prompted. Follow the master password reset process for the ATM. Otherwise the dispenser may require service. Check CS8 Sensor Cable. Read data of ?Read Double Sensor? Phone line connected to ATM will not support data communication. Check second Dip Switch in Cash Dispenser B/D 3. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check state of notes in reject box 2. Reboot ATM. Upgrade the Cash Dispenser firmware or download software again 3. 1. Check the front of the CDU and the cash tray for blockage. Check and reseat all belts. The two codes must match. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. 4. Its impossible to read the version after CDU Setup. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check if the CS3 sensor bracket is bent 4. Initialize. Check Sensor(CS6) Poll 3. reset the master password and clear the error, select it. Upgrade Cash Dispenser Firmware or re-download 3. Remove dust in CS13 Sensor 4. 1. Otherwise the printer may require service. Otherwise the CDU will require repair / replacement. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. 2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check CS3 Sensor BKRT3. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Open the vault door. Check the status of Black mark sensor. Check and reseat all belts. Check condition of exit gate, and the exit gate sensor. 1. Check the printer head and change if necessary. Check if communication cable or COM port is not connected. ATM modem is receiving a busy signal when it dials out. Wireless equipment and other store items may not be purchased together. Check the status of sensor and its connector, 1. Remove notes in the reject box and remount the reject box 3. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Recover printers Error2. 1. 2. Check Main Motor Encoder Slit 3. 1. Something is detected on CS41AB sensor during dispensing bills. Insert or re-insert the cassette(s). Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Rearrange notes in Cassette 2. Remove jammed notes on Cash Dispenser return path. 1. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. 1. Check power cable connected properly, 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Inspect the cassette detection microswitch. Rearrange notes in Cassette 3. You may also want to try the reset button on the printer to clear this error. Usually caused by loss of battery power to the CDU mainboard. HOST tried to communicate with IC card without card activation. * $3,195 plus GST, FREE SHIPPING! Check modem and modem cable connection. All call appearances on the specified address are currently in use. Usually caused by a customer putting fingers in the cash drawer during dispense. Remove a jammed note on the gate. 1. Check if communication cable or COM port is not connected. 1. Verify operation of exit gate. 1. 3. Check dust existing in CS5 Sensor Guide5. 5. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Remove notes on CS2 sensor 2. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Change Main Motor Encoder Slit Sensor CS8, 1. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Verify connections to NS4 sensor. Check the status of Black mark sensor 2. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Field is not Found. Make sure you only are using 21# paper. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Reconfigure cash dispenser at supervisor mode. Check notes dispensed and rejected 2. In most cases you may have to remove the printer to locate difficult jams. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Check modem cable 2. 1. 1. Upgrade the Cash Dispenser firmware or download software again 3. Check Cash Dispenser Firmware Version. Check and reseat all belts. Check jam in 1 cassette and reload 4. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. 1. You may need to remove the printer to clear jams. Recover printers mechanical error 2. 1. Reboot ATM: 9721122: Recoverable Error: 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Clear the cash tray of any bills or foreign objects. Remove dust in CS1A, CS1B Sensor5. Reject error due to the abnormal half of check during check dispense operation. 1. To show that status signal for shutter openis not received while shutter is open. Check the status of Black mark sensor.2. Sensor is located along the delivery path right after where the note exits the 1st cassette. Clean CS13. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. RMS IP or Port is not inputted in RMS Enable. Contact to host and phone company. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Do RESET at Operator Function 2. ATM MACHINES USA COMPANY Copyright All rights reserved. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 4. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 3. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Initialize after Reset Power 2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. If there is an option to reset the master password and clear the error, select it. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Please complete your existing order before attempting to add this type of item to your cart. 1. Motor speed (measured at the encoder wheel) was not within spec. Remove note from the CDU delivery path.2. Check Encoder Sensor CS8 BRKT 5. Remove notes in the reject box and remount the reject box3. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Capture card at the terminal (requires card be picked up at ATM only). Check the Cutter module. Clear jammed notes or call your service personnel. Try clearing the cash tray of notes or foreign objects. Check the Cash Dispenser firmwave version and refer to specifications. 1. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check Cash Dispenser Information after reading Cash Dispenser version 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Otherwise the dispenser may require service. 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check the wiring connections to the solenoid(s). Read data of Read Double Sensor Command, 1. Reconfigure denomination at supervisor mode. 1. Rearrange notes in cassette 3. Reset the Replace the Cash Dispenser B/D, 1. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Insert or re-insert the cassette(s). 1. Exchange Sensor after abnormal operating, 1. Remove any jammed paper. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. ATM Solutions. If all programming appears correct, contact the processor and have them trace the Terminal ID. Complete the contact form below and well follow up right away. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Contact telephone company. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Try the printer reset switch. 1. Note detected in stacker (shutter or presenter type), 1. Test Modem. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Initialize after Reset Power 2. Firmware of User program code area is wrong. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Disconnected by rejected call from remote party Try again later. 4. ICRW detects protocol error. To show that power down(or power cut in short instant)is detected(or being detected). Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Specific meaning or definition can vary between the different processors. Replace CS13 sensor. Reconfigure denomination 2. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Mount the retract box or open the box cover. Verify CDU functionality with diagnostics. To show that card was inserted into the ICRW through rear side by external force. 9701060. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. If error occurs when checking CS11A cable operation, replace a sensor. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check a connection status of the TS004 and TS005 sensor. 1. Reinstall software 3. (Currency, Denomination, etc). Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Remove a jammed note at the position of the CS13 sensor 3. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. 1. 2. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1.

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